Refund Policy

1. Our Commitment to You

At ATS-And-You, we are dedicated to providing exceptional resume optimization services that help you succeed in your career. We offer a free plan to ensure you can experience our service quality before making any financial commitment.

2. General Refund Policy

Standard Policy: Given that we provide free access to our core services to help you understand the impact we can make in your professional life, we generally do not offer refunds on subscription fees. This policy allows us to maintain competitive pricing and continue improving our services.

We encourage all users to take advantage of our Free Plan (3 resumes per month) to thoroughly evaluate our service quality, features, and results before upgrading to a paid subscription.

3. Exceptional Circumstances for Refunds

We understand that service reliability is crucial for your career needs. Therefore, we offer full refunds for the respective month in the following exceptional circumstances:

3.1 Service Downtime

If our services are completely unavailable for 24 consecutive hours or more during your billing period, you are eligible for a full refund for that month.

3.2 Feature Unavailability

If any core functionality specifically mentioned in your subscription plan becomes unavailable for 24 consecutive hours or more, you may request a full refund for the affected billing period.

3.3 Core Features Include

• Resume upload and processing
• ATS optimization engine
• Resume generation and download
• Job description matching
• Account access and management
• Monthly resume limits as advertised

4. Refund Request Process

To request a refund under the exceptional circumstances outlined above, please follow these steps:

1. Contact us promptly: Send an email to support@atsandyou.com within 7 days of the service disruption
2. Provide details: Include your account information, subscription details, and specific dates/times of service unavailability
3. Documentation: If possible, provide screenshots or other evidence of the service disruption
4. Response timeline: We will investigate and respond to your request within 5-7 business days

5. Refund Processing

Approved refunds will be processed as follows:

• Method: Refunds will be issued to the original payment method used for the subscription
• Timeline: Processing typically takes 5-10 business days, depending on your payment provider
• Currency: Refunds will be issued in the same currency as the original payment
• Fees: Any payment processing fees will be deducted from the refund amount

6. What Does Not Qualify for Refunds

The following situations do not qualify for refunds under our policy:

• Change of mind or dissatisfaction with service results
• Failure to use the service during your subscription period
• Technical issues on your end (internet connectivity, device problems, etc.)
• Brief service interruptions lasting less than 24 hours
• Scheduled maintenance that is communicated in advance
• User error or misunderstanding of service features
• Third-party service disruptions beyond our control
• Account suspension due to violation of Terms of Service

7. Subscription Management

Instead of requesting a refund, consider these alternatives:

• Downgrade: Switch to a lower-tier plan or the free plan
• Cancel: Cancel your subscription to prevent future charges
• Pause: Contact support to discuss temporary account suspension
• Support: Reach out for technical assistance or feature guidance

8. Partial Refunds

In exceptional cases where service disruption affects only part of your billing period, we may offer:

• Pro-rated refunds based on actual downtime
• Service credits for future billing periods
• Plan upgrades or additional features at no extra cost
• Extended subscription periods to compensate for downtime

9. Chargeback and Dispute Resolution

Before initiating a chargeback with your payment provider:

• Contact our support team first to resolve the issue directly
• Allow us the opportunity to address your concerns
• Understand that chargebacks may result in account suspension
• Be aware that chargeback fees may be charged to your account

10. Contact Information for Refund Requests

11. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify users of significant changes through:

• Email notifications to active subscribers
• In-app notifications when you log into your account
• Updates on our website and social media channels

12. Fair Usage and Good Faith

This policy is designed to ensure fair treatment for all users while maintaining service sustainability. We expect all refund requests to be made in good faith and based on legitimate service issues. Abuse of this policy may result in account restrictions.

13. Legal Disclaimer

This Refund Policy is part of our Terms of Service and is governed by the same legal framework. In jurisdictions where consumer protection laws mandate additional refund rights, those laws will supersede this policy to the extent required.

We appreciate your understanding and trust in ATS-And-You. Our goal is to provide exceptional service that eliminates the need for refund requests while ensuring fair treatment when exceptional circumstances arise.