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    Customer-Support
    ATS-Friendly
    One-Page

    Help Desk Technician Resume Template (ATS Friendly)

    This one-page ATS compliant resume template is designed for Help Desk Technicians in customer support. It features clear sections for Profile, Experience, Skills, Certifications, and Education, with a clean layout that is easy for applicant tracking systems to parse.

    Keywords:

    help desk resume
    help desk technician
    customer support
    IT support
    ATS compliant resume
    service desk
    troubleshooting
    tickets
    Template Preview
    Amina Yusuf
    Senior Help Desk Technician | IT Support | Customer Care Excellence
    Email: amina.yusuf@example.com
    Phone: +1 555 012 3456
    LinkedIn: linkedin.com/in/amina-yusuf
    Website: amina-ithelp.example

    Profile Summary

    Detail-oriented help desk professional with 5+ years in fast paced customer support. Adept at diagnosing hardware and software issues, remote troubleshooting, and delivering friendly, outcome driven support. Strong communication, SLA adherence, and experience with ticketing systems such as ServiceNow and Zendesk. Committed to empowering users and improving IT service delivery.

    Experience

    TechNova Solutions - Austin, TX
    Mar 2021 – Present
    • Resolved 95% of help desk tickets within SLA, improving user satisfaction scores by 12%.
    • Reduced average first point of contact resolution time by 20% through guided troubleshooting and automation.
    • Provided level 1 and 2 support for 120+ end users monthly, including remote desktop and on-site visits.
    • Led knowledge base improvements, resulting in 30% faster issue triage for common problems.
    BrightWave IT Services - Phoenix, AZ
    Jun 2018 – Feb 2021
    • Supported 800+ end users with hardware, software, and network connectivity issues.
    • Implemented streamlined password reset and account provisioning workflow, cutting wait times by 40%.
    • Documented standard operating procedures for troubleshooting common issues, improving team consistency.

    Skills

    • Windows and macOS troubleshooting
    • Active Directory and Exchange Online
    • Office 365 and remote support tools (TeamViewer, AnyDesk)
    • Ticketing systems: ServiceNow, Zendesk, Jira
    • ITIL foundations, incident and problem management
    • Hardware setup, printer installation, network connectivity
    • Strong communication, customer empathy, SLA adherence

    Certifications

    • CompTIA A+ (2019)
    • ITIL Foundation (2020)
    • Microsoft 365 Fundamentals (MS-900) (2021)

    Education

    B.S. in Information Technology, University of Texas at Dallas, Richardson, TX, 2017

    How to Use This Template

    1. Click the "Download this template" button below the preview
    2. Open the downloaded HTML file in your web browser
    3. Right-click on the resume preview and select "Print" or press Ctrl+P (Cmd+P on Mac)
    4. Choose "Save as PDF" as your printer destination
    5. Edit the PDF with your own information using any PDF editor
    6. Alternatively, copy the content and paste into Microsoft Word or Google Docs for easier editing

    💡 Pro Tips:

    • • Replace all placeholder text with your actual information
    • • Keep the formatting simple and ATS-friendly
    • • Use relevant keywords from the job description
    • • Keep your resume to one page for optimal ATS scanning
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