Profile Summary
Resourceful Student Success Manager with a passion for empowering learners in higher education. Extensive experience in program design, data driven decision making, and cross functional collaboration to improve retention and outcomes for diverse student populations.
Experience
EduBridge Academic Services
Aug 2020 - Present | Mumbai, India
- Led a student success program engaging 350+ students, improving retention by 18 percent.
- Implemented advisor onboarding and training, reducing ramp up time by 25 percent.
- Partnered with academic teams to map program outcomes to curricular goals, raising satisfaction scores by 12 percent.
NextGen Learning Center
Jun 2017 - Jul 2020 | Pune, India
- Designed tutoring framework that doubled pass rates in college entrance exams.
- Created data dashboards to monitor student progress and program impact.
- Led cross functional teams to implement tutoring initiatives that supported diverse learners.
Skills
- Student Success Programs
- Education Program Management
- Stakeholder Engagement
- Data Driven Decision Making
- Curriculum Alignment
- Coaching and Training
- CRM Tools (Salesforce, HubSpot)
- Google Workspace and Data Analytics
Certifications
- Certified Student Success Manager (CSSM)
- Education Data Analytics Certificate
- Project Management Fundamentals
Education
Bachelor of Education, University of Mumbai, 2013 - 2016
Master of Education Leadership, University of Mumbai, 2016 - 2018