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    Technical Support Engineer Resume Template – ATS Compliant, One Page

    A clean, ATS-friendly one-page resume template designed for Technical Support Engineers, highlighting customer-focused technical expertise across experience, skills, certifications, and education.

    Keywords:

    resume
    ATS friendly
    technical support
    customer support
    help desk
    SaaS
    troubleshooting
    incident management
    Template Preview
    Alexis Nguyen
    Technical Support Engineer | SaaS | Remote Support | Incident Management
    Email: alexis.nguyen@example.com · Phone: +1 (555) 012-3456 · LinkedIn: linkedin.com/in/alexis-nguyen · Portfolio: alexis-nguyen.dev

    Profile Summary

    Dedicated Technical Support Engineer with 5+ years delivering high-quality remote and on-site support for SaaS platforms. Expert in issue triage, root cause analysis, and cross-functional collaboration to reduce MTTR. Proven track record of improving customer satisfaction, documenting solutions, and mentoring teams to achieve SLA targets.

    Experience

    NovaTech Solutions — San Francisco, CA
    Technical Support Engineer | Jan 2021 – Present
    • Resolved an average of 25–35 complex incidents per week with 95% first-contact resolution.
    • Reduced average response time by 30% through improved ticket routing and knowledge-base optimization.
    • Led onboarding and mentoring of 3 junior engineers; improved team CSAT by 12 points.
    • Collaborated with product and engineering teams to deploy hotfixes and feature requests.
    BrightEdge Services — Remote
    Technical Support Analyst | Jun 2018 – Dec 2020
    • Provided tier-2 and tier-3 support for a multi-tenant cloud platform, achieving 92% customer satisfaction.
    • Created and maintained a self-service knowledge base reducing repeat incidents by 18%.
    • Collaborated with engineering to reproduce and fix escalated issues in production.

    Skills

    Technical Troubleshooting Remote Diagnostics Windows/macOS/Linux Networking (DNS, VPN) Active Directory Jira, Zendesk, Salesforce Service Cloud SLA Management Knowledge Base & Documentation Customer Communication Training & Mentoring

    Certifications

    • HDI Support Center Analyst (HDI-SCA)
    • CompTIA A+
    • CompTIA IT Fundamentals (ITF+)
    • ITIL Foundation

    Education

    B.S. Computer Science
    University of California, Berkeley
    2012 – 2016, Berkeley, CA

    How to Use This Template

    1. Click the "Download this template" button below the preview
    2. Open the downloaded HTML file in your web browser
    3. Right-click on the resume preview and select "Print" or press Ctrl+P (Cmd+P on Mac)
    4. Choose "Save as PDF" as your printer destination
    5. Edit the PDF with your own information using any PDF editor
    6. Alternatively, copy the content and paste into Microsoft Word or Google Docs for easier editing

    💡 Pro Tips:

    • • Replace all placeholder text with your actual information
    • • Keep the formatting simple and ATS-friendly
    • • Use relevant keywords from the job description
    • • Keep your resume to one page for optimal ATS scanning
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