Profile Summary
Compassionate social services professional with 6 plus years of experience in case management and client advocacy. Skilled in performing needs assessments, crisis intervention, service coordination, and mandated reporting. Proven ability to build trust with diverse clients and connect them to community resources to improve safety wellbeing and independence.
Experience
Hope City Family Services, New York, NY
Jan 2020 - Present
- Managed 40 plus active cases monthly with a focus on safety planning and risk assessment
- Coordinated services with housing, food, and medical providers ensuring timely access to resources
- Implemented client centered plans resulting in 22 percent reduction in service gaps
Brookside Community Aid, San Francisco, CA
Aug 2016 - Dec 2019
- Delivered intake assessments and created individualized service plans for families
- Led crisis intervention during incidents and documented interventions per policy
- Collaborated with schools and child welfare agencies to ensure continuity of care
Skills
- Case Management
- Needs Assessment and Planning
- Client Advocacy
- Risk Assessment and Safety Planning
- Crises Intervention
- HIPAA and Confidential Documentation
- Referral Coordination
- Data Entry and Case Notes
Certifications
- Certified Crisis Intervention Specialist, 2021
- Trauma Informed Care Certificate, 2020
- Child Welfare Process Certification, 2019
Education
BSW, University of City, 2014 - 2018
Master of Social Work (MSW) in progress, online program